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How to order

To place an order : simply select the item you would like to purchase, the quantity, size, colour. This item will be placed in your shopping cart. When you have completed shopping, then proceed to checkout. Fill in your details so we can send the parcel to the right place and contact you about your order. This information is kept within our store, we do not onsell your details to third parties.

Shipping methods : Due to the nature of some of our items, like the wool fibre and prefelt which are light and bulky, the shipping charges are estimates. If the shipping costs for the method you have selected end up being less than the estimate, we will refund you the difference. If the items are bulky or heavier than 3 Kg, you may receive a request for payment for the increased postage. We try to fit most items into the smallest possible container to save you money, however, laws of physics must be obeyed, and sometimes it just won't fit.

Clipper couriers will only deliver to Sydney metropolitan areas.

Fastway couriers will deliver to most of Australia, but their charges vary according to how far the parcel is travelling and how large the parcel is. We can provide an estimate on request.

FOR OVERSEAS/INTERNATIONAL SHIPPING : we ship by airmail, insured and trackable where possible. The shopping cart estimate is for approx 200g of merchandise to most countries. We will refund any excess amount paid in postage.

PAYMENT :
There are two main payment methods : Paypal and In Store.
PAYPAL : You do not need to be registered with PayPal to pay by this method, just follow the prompts after you have selected this method of payment.
IN STORE : Once we receive your order we will prepare an invoice which will be emailed to you in PDF format. The invoice will reflect stock availability, any discounts, delivery costs and information on how to make payment.
 
Available payment methods are :
 
Direct deposit into our bank account;
Mastercard or visa via phone or fax, Paypal is available for customers outside Australia;
Cheque or money order by mail to PO Box 7188, Wetherill Park NSW 2164. 
For these methods, please wait until your invoice has been received, to confirm price is correct.  
Once payment is received your order will be despatched.
 
Orders are dispatched within 1-2 days of receipt, stock levels permitting.
 
Don't hesitate to contact us if you have any questions about shipping or payment methods